Failed initial payout! help!

New Member
2 0 0

Hello, I’m having trouble with initial my payout. I’m trying to change my bank account information because my payment says failed. I think when I was setting up the account I made a typo somewhere. Now when I try to correct the information it will not allow me because I need the old account info which is impossible to know since it would have had to be a typo. Help! Chat was NO help and I need my money ASAP.

Shopify Staff
Shopify Staff
936 106 165

Hi, @PoshPout,

Hyde here from Shopify.

I can see that you've actually reached out to us by email and that Romelyn is helping you out. You've got a direct line of contact with our support which is precisely what you need, as they will be able to help you confidentially update your details. 

All the best, Hyde.

Hyde | Social Care @ Shopify 
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