Hello, I’m having trouble with initial my payout. I’m trying to change my bank account information because my payment says failed. I think when I was setting up the account I made a typo somewhere. Now when I try to correct the information it will not allow me because I need the old account info which is impossible to know since it would have had to be a typo. Help! Chat was NO help and I need my money ASAP.
Hyde here from Shopify.
I can see that you've actually reached out to us by email and that Romelyn is helping you out. You've got a direct line of contact with our support which is precisely what you need, as they will be able to help you confidentially update your details.
All the best, Hyde.