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Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.
Sorry to hear you are having trouble purchasing a theme. Without looking into your account, this error would usually mean an issue with the payment method on file. Is it Paypal or a credit/debit card you are using? There are a few requirements that you need to be sure about regarding the card that you are using :
Do you meet these requirements? It is totally up to a Credit Card provider/Paypal provider to ensure that the payment method is working as expected and we have very little insight into any issues like this. Unfortunately, most declines are generic, so we don’t have much information as to why a charge was specifically declined so in all your bank will have a lot more insight than us. Have a word with them and let me know how you get on.
I hope this helps but if you are still experiencing difficulties after speaking with your bank then I can authenticate your account and check if we are missing anything.
All the best!
Lulu | Social Care @ Shopify
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