FedEx Ground (calculated) option only shows up if Company Name is filled out

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Shopify Partner
21 0 3

I'm not sure if this is a bug or not, but I cannot get FedEx Ground to appear on user checkout unless the Company field is enabled and a name is entered. It then displays a FedEx Ground Business rate. It will not show a Home Delivery rate.

There is a strange workaround that I found however. If the "Automatically offer new shipping services when they become available" checkbox is enabled in the Shipping settings, FedEx Ground (home delivery) now shows up for user checkout, without requiring the Company Name (which would show a lower business delivery rate). 

Seems like a weird solution people aren't likely to figure out.

Reference: https://www.reddit.com/r/shopify/duplicates/4qmapf/fedex_ground_only_shows_if_company_field_is/

 

 

 

 

 

 

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Shopify Staff
Shopify Staff
48 0 34

Hey Jordan,

This is expected behaviour with the Fedex calculated rates in the checkout because of the way that Fedex intends for the rates to be used. Fedex Ground is designed for Business to Business deliveries while Fedex Home Delivery is designed for Business to Customer which is why the Company field in the checkout needs to be filled in for a Fedex Ground rate to be displayed on the shipping page of the checkout.

Right now, you're absolutely right that the "Automatically offer new shipping services when they become available" option will enable Fedex Home Delivery for applicable orders - it's the only way around it right now with the Fedex integration.

Chantal | Shopify Guru

Chantal, Shopify Guru
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New Member
1 0 1

I am also experiencing this issue even when the company field is filled out it still only shows Home Delivery. Any guidance on this? 

Thanks

1 Like
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Shopify Partner
461 7 39

Hello @Jordan_Flower , @joehocker 

 

May I know whether the issue is solved or not? If not, I have the answer to this question.

 

FedEx Ground and FedEx Home Delivery are completely different services which you can enable/disable dedicatedly using FedEx Rates, Labels and Tracking app. 

 

When your customer goes to the checkout page and gives an address, the FedEx Rates, Labels and Tracking app uses the FedEx address validation process to confirm whether the address is commercial or a residential address. Based on this validation, accurate rates are displayed at checkout, ie.

  • If the address is commercial/business, the FedEx Ground will be displayed
  • If it is a residential address, FedEx Home Delivery will be displayed
Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
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Shopify Partner
555 1 19

Providing the company name to show Ground service is a work around that Shopify has used to segregate the services. By logic this does make sense as Company name is usually provide by businesses, hence they are commercial address. However, assuming that all businesses have company names associated may not be true. Let me give brief about the actual process followed by FedEx : 

 

FedEx API by default segregates the address as 'Residential' or 'Commercial'. This happens if you have enable 'Address Validation' in your FedEx account. Once this is done, FedEx will characterise the address and based on that, a solution should be able to charge residential or commercial rates and show Ground or Ground Home delivery for it. So, if you are using your own account for rates, it is better to approach the FedEx team, get it enabled and then use an app that segregates the service based on the address validation.

Product Owner @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
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Tourist
3 0 1

Three years later and Shopify still considers "Fedex Home Delivery" as a new service! Wow

Why don't you simply add it to your list of known shipping methods?  It shouldn't take 3 years, it should take any competent developer only a couple minutes, if it even takes a developer at all!

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Shopify Partner
2 0 0

I totally agree that there needs to be an update of the FedEx options here. Shipping is confusing enough as is. I understand that Shopify isn't partnered with FedEx, but this is shoddy workmanship in the Shopify Core that should be improved!

 

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