For anyone that found this thread by searching on Google or in the boards. I was searching for an answer and found a help page with this info. Emailed them and it opened a support ticket which I assume will end with a claim and then refund.
Submit a claim
If a shipment is late, lost, or damaged, then email firstname.lastname@example.org to track your package and file a claim.
Include the following information in your email:
When my parcel was damaged, I wrote a complaint to the company that was engaged in the transportation of things. They told me that I should have insurance, but it was included in the price of the goods. As a result, I had to pay for the damage myself. And as luck would have it, on the day I received the package, it started to rain. She was at the front door and it flooded. Of course, I called 487 022 665, called https://primeflooddamagerestoration.com.au/carpet-drying-sydney/ specialists up to confirm that it was not me who ruined the package, but the situation that developed. But I was refused damages, so now I always do the pickup.