Filing a damaged package claim with UPS, what account number?

48 5 8

I called UPS once,  All i had to do was verify sender, ship from, and more details on the order.  I don't know if it is just for filing a claim online.

4 0 4

For anyone that found this thread by searching on Google or in the boards. I was searching for an answer and found a help page with this info. Emailed them and it opened a support ticket which I assume will end with a claim and then refund.



Submit a claim

If a shipment is late, lost, or damaged, then email  to track your package and file a claim.

Include the following information in your email:

  • your address
  • the order number
  • description of the damage
  • the receiver's phone number


New Member
1 0 0

Frosch USA,

Did this work out? Just did the same thing and I'm hoping I can get a refund.

New Member
4 0 0

What is the Email address to file a claim for a UPS shipment shipped via Shopify?

New Member
3 0 0

When my parcel was damaged, I wrote a complaint to the company that was engaged in the transportation of things. They told me that I should have insurance, but it was included in the price of the goods. As a result, I had to pay for the damage myself. And as luck would have it, on the day I received the package, it started to rain. She was at the front door and it flooded. Of course, I called 487 022 665, called specialists up to confirm that it was not me who ruined the package, but the situation that developed. But I was refused damages, so now I always do the pickup.