Dear Shopify Team!
After we started to build our webshop at Shopify, we sadly realized there is no option to charge an extra fee if someone pay by COD.
Please let us know how we can solve this issue, if someone choose the products after we would like them to have two payment option, like Bank card payment and COD. If they choose bank card option, there would be shipping price, if they choose COD option, we want to add an extra charge to the shipping price.Because it costs more for us to send like this of course.
Please help us with this issue!
Stephanie here from Shopify.
I would highly recommend checking out this forum post here: https://ecommerce.shopify.com/c/shopify-discussion/t/workaround-implementing-cash-on-delivery-with-a...
Another merchant has outlined a very detailed workaround for implementing COD with additional charges!
Hope this helps! :)
Stephanie,m the solution proposed is ridiculous. It not even close from being a proper solution.
We cannot transfer a technical issue to the customer, and expect they will do it right.
This would be an horrible customer experience, and I'm sure it would put extra work on customer service.
Freddie here from the Shopify Support team, happy to help here.
As for Dan's question as to what transaction fees are charged for COD orders, the answer would be none! Transaction fees are not charged for manual payments, which includes COD. You can find all of the relevant information on Transaction Fees, right here.
To address your concerns, Federico, I completely understand and appreciate where you're coming from. As there is no built in feature to add on a charge for COD rates at this point in time, the above forum post mentioned includes a great workaround that can work for many merchants. I understand that this isn't an ideal answer, as it'd be better to have this built in already, but seeing as it's not an option at this point in time that workaround could possibly work.
Having said that, I do know that this feature isn't something that is only asked for from you, but from many merchants. I've gone ahead and put through a formal recommendation to our platform developers on your behalf to take this into consideration when looking to make improvements to the platform in the future. Hopefully we see this change in the future, but for now, hopefully that workaround can work.
Let me know if you have any further questions, happy to help.
Shopify Support - email@example.com
Hello, with a bit of custom development we have worked out a clean way to add an extra COD fee if a customer adds COD as the payment method at check-out. It's with mentioning that you need to have a Shopify Plus account as this method will not work on the normal shopify plans.
But if you need any help with this, then please feel free to reach out to us. We are registered Shopify Experts. - firstname.lastname@example.org
This is still not solved!
As long as the cheapest shipping rate withouit COD is the first in the list (and it is bcs COD is more expensive) and in Payment COD is also the first in the payment list most customers make it wrong!
So the workaround ist not working in 70% of all cases!
Is there a solkution now? This is a dealbraker for shopify!