Free Items with Shipping Problems

Highlighted
New Member
2 0 0

I really do have a hard time fixing this thing

i set the package size to 0

So what i did was i used weight base method for the free shipping items and free items with shipping free
heres the calculation

Example
item#1 = $3.95 weight : 0.01lb to 0.01lb
item#2 = $5.40 weigh: 0.02lb to 0.02lb
item#3 = $10.99 weight 0.03lb to 0.03lb
so on and so fort until it becomes item#30 since the price of the free items arent the same
so i create another weight base which the free shipping and it was 0.0lb to 0.0lb
when i pick a free item with shipping fee and a regular item with free shipping and proceed to checkout
the total calculation is correct, BUT when i try to pick 2 free items with shipping fee and proceed to checkout it would not display the total but instead it displayed as There are no shipping methods available for your cart or destination.
can you help me out with this? my website is https://scentsweet.seamscape.com

Thanks and best regards

0 Likes
Highlighted
Shopify Staff
Shopify Staff
1292 83 290

Hey, there.

Peter here from Shopify Support!

Are your products varying in weight? I ask as you rates cover per pound, but not the weight that happens in between each. What I mean by this is that, if your total cart weight weighs 1.8, or anywhere between the rates then a rate won't appear. If you head to Orders/Abandon Carts you should be able to open your test orders to see the total checkout weight which will give you a good idea of whether or not this is the issue. 

Let me know how that goes!

All the best, 

Peter
Shopify Support

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
2 0 0

The problem is the 2 free items wont sum up the total shipping fee
try to check the website and test it. https://scentsweet.seamscape.com/

I checked the abandoned orders and find the total weight and there's no display

 

0 Likes
Shopify Staff
Shopify Staff
1292 83 290

Hey, there. 

This is what I see when using 2 free items in your checkout: 

From what I can see, the rates are appearing correctly. If you could post a screenshot of your checkout (as seen above) showing the error, as well as the screenshot of your shipping rates, and weights of your products then that can help diagnose the problem.

All the best, 

Peter
Shopify Support

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes