I have an order that was refunded before we could mark it as "fulfilled." It remains in my order log as an unfulfilled item. I have cancelled and archived the order, as well as hitting the checkbox and hitting "fulfill orders" as a bulk action in the orders list window, and nothing has worked. Is there any way to mark the order as fulfilled at this point?
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If the order was refunded and restocked, then it can not be marked as fulfilled as there are no products to fulfill for the order. In this case, cancelling and archiving the order would have been the best step you could have taken.
I have an order that needs a partial credit but NOT to be fulfilled. Is it possible to fulfill the order, process the credit then unfulfill the order so we can process it normally? We typically run 5-6 weeks before we fulfill an order. I usually ask customers to wait until their order ships before I can process any credit. Not a good business practice. If I fulfill it now ( 5 weeks to early), I run the risk of thinking it is completed.
Would this be a workaround?
Thanks so much!
You would just need to partially refund the order by clicking "refund" but do not restock the item. No need to fulfill the order beforehand.
There should be an option to make this go off our unfulfilled tabs. Yes I know we didn't fulfill it but we refunded the money and restocked.....so couldn't it say restocked instead of unfulfilled? Very frustrating to think we always have orders to fulfill and have employees trying to fulfill these orders.
Thank you for the feedback. While I can't say for certain whether this is a change we can make, I have raised it with our Products team so they can look into making this change. In the meantime, you could look into using the filter option in the order section to exclude partially fulfilled, refunded, partially refunded and archived orders.
This issue is going back to 2016, when will Shopify actually do something instead of saying they will?
There are so many things Shopify already directs us to use "Apps", its time they provide us with the service we are paying for.