Fulfill a refunded item

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New Member
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I have an order that was refunded before we could mark it as "fulfilled." It remains in my order log as an unfulfilled item. I have cancelled and archived the order, as well as hitting the checkbox and hitting "fulfill orders" as a bulk action in the orders list window, and nothing has worked. Is there any way to mark the order as fulfilled at this point?

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Shopify Staff
Shopify Staff
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This is an accepted solution.

Hey, @catsmeowpg!

 

If the order was refunded and restocked, then it can not be marked as fulfilled as there are no products to fulfill for the order. In this case, cancelling and archiving the order would have been the best step you could have taken. 

Peter | Social Care @ Shopify
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@Peter Okay, thanks for your help!

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