Fulfill a refunded item

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catsmeowpg
New Member
2 0 1

I have an order that was refunded before we could mark it as "fulfilled." It remains in my order log as an unfulfilled item. I have cancelled and archived the order, as well as hitting the checkbox and hitting "fulfill orders" as a bulk action in the orders list window, and nothing has worked. Is there any way to mark the order as fulfilled at this point?

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Peter
Shopify Staff
Shopify Staff
2290 243 480

This is an accepted solution.

Hey, @catsmeowpg!

 

If the order was refunded and restocked, then it can not be marked as fulfilled as there are no products to fulfill for the order. In this case, cancelling and archiving the order would have been the best step you could have taken. 

Peter | Social Care @ Shopify 
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catsmeowpg
New Member
2 0 1

@Peter Okay, thanks for your help!

lovemade14
New Member
2 0 0

I have an order that needs a partial credit but NOT to be fulfilled. Is it possible to fulfill the order, process the credit then unfulfill the order so we can process it normally? We typically run 5-6 weeks before we fulfill an order. I usually ask customers to wait until their order ships before I can process any credit. Not a good business practice. If I fulfill it now ( 5 weeks to early), I run the risk of thinking it is completed.

Would this be a workaround?

 

Thanks so much!

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Peter
Shopify Staff
Shopify Staff
2290 243 480

@lovemade14 

You would just need to partially refund the order by clicking "refund" but do not restock the item. No need to fulfill the order beforehand. 

Peter | Social Care @ Shopify 
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quiltingcowgirl
New Member
1 0 0

@Peter 

There should be an option to make this go off our unfulfilled tabs.  Yes I know we didn't fulfill it but we refunded the money and restocked.....so couldn't it say restocked instead of unfulfilled? Very frustrating to think we always have orders to fulfill and have employees trying to fulfill these orders.

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Peter
Shopify Staff
Shopify Staff
2290 243 480

@quiltingcowgirl 

Thank you for the feedback. While I can't say for certain whether this is a change we can make, I have raised it with our Products team so they can look into making this change. In the meantime, you could look into using the filter option in the order section to exclude partially fulfilled, refunded, partially refunded and archived orders. 

Peter | Social Care @ Shopify 
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BMF
New Member
2 0 4

This issue is going back to 2016, when will Shopify actually do something instead of saying they will?

There are so many things Shopify already directs us to use "Apps", its time they provide us with the service we are paying for.

bexiapparel
New Member
1 0 0

I also have this issue. I would really appreciate if it was brought up with the team again. It is so frustrating that I see Orders never at ZERO because of these old, unfulfilled orders. It is confusing and frustrating.

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