Fulfillment and Ordering

New Member
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Hello everyone, when I get an order in my store and I need to fulfill it and order from aliexpress, can you tell me how exactly the ordering is happening. Like do I use the customers card to order it or what ?

Shopify Staff
Shopify Staff
1234 76 269

Hey, @integral5!


Are you currently using Oberlo, or a different app to import your products? If you can let me know which app you're using, then I can help source some information that's more applicable to you. Here's a general breakdown of the ordering process: 


  1. Your customer places an order on your website
  2. The funds are sent to you through the payment processor you have enabled in your store. 
  3. You then place an order with your supplier for the product your customer ordered. 
  4. Your supplier would then fulfill and ship the order to your customer. 

The order your customer places, and the order you place with your supplier are two separate transactions as the money your customer pays cannot be sent to your supplier directly. 


Let me know if you have any questions!

Peter | Social Care @ Shopify
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