Thanks for reaching out!
Can you tell me more about what funds you're expecting? Is this a Shopify Payments payout?
If you'd like to connect with a member of our team to discuss your account, you can do so here: Contact Shopify Support. From this page you will log in to your account, enter a topic into the search field, and select Get support to choose from our available contact options (which may include a callback).
Please don't hesitate to let me know if you have any other questions!