Gateway: shopify_payments processing_error

New Member
2 0 0

Hello,
in our shop, errors repeatedly appear when processing the payment.
Unfortunately we can not find a solution for this problem.
The error occurs approximately at 40% of the purchases.

 

Translation of "Die Zahlung für den Betrag in Höhe von €19,95 EUR bei Rechnung konnte nicht verarbeitet werden.":

"The payment for the amount of € 19.95 on invoice could not be processed."

 

Bildschirmfoto 2019-10-01 um 17.44.32.png

 

 

Translation of "Die Zahlung für den Betrag in Höhe von €19,95 EUR bei Sofortüberweisung konnte nicht verarbeitet werden.":

"The payment for the amount of € 19.95 on instant bank transfer could not be processed."

 

Bildschirmfoto 2019-10-01 um 18.13.33.png

 

I hope someone can help us.

Thank you.

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New Member
2 0 0

I just found out that klarna has not yet been approved, but it is available as an option for our customers. Unfortunately, it was already yesterday that it should be activated in 10 minutes. Today it is still not approved.

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New Member
1 0 0

@christiandulson - 

Please reach out directly to Shopify Support for further support if you have not already been activated. Our apologies for the delay in response and the redirect back to Shopify. 

Nicholas@Klarna


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