Getting customer's email from Apple Pay

jerome-sj
Tourist
11 0 1

Hi

 

One of our customer purchased on our store using Apple Pay. But he only received confirmation by phone, not by email.

He populated his email in his Apple Pay account.

How is it supposed to work in that case? Should Shopify receive the email from Apple Pay?

 

Thanks

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Peter
Shopify Staff
Shopify Staff
2290 243 480

@jerome-sj 

The issue is likely due to how their Apple Pay is set up. Do you see an email attached to the order? If yes, do you see the option to resend the order confirmation email in the order timeline?

Peter | Social Care @ Shopify 
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jerome-sj
Tourist
11 0 1
Hi

Thanks for the answer. Yes, I saw that button and used it.

Jerome
Peter
Shopify Staff
Shopify Staff
2290 243 480

@jerome-sj 

Okay, great! That should resolve the issue then. Your customer can reach out to Apple if they have any further questions on how to ensure they receive order confirmation emails when paying for products online should it be a repeat occurrence. 

Peter | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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