Getting orders but no showing

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New Member
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The clients are requesting tracking orders while I have no orders showing on Shopify yet it shows on facebook pixel. my page is only using Gpay and Paypal as third party payments. can someone help urgently? also, note it is not shown in the abandonment cart.  

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Shopify Staff
Shopify Staff
911 60 158

Hey, there.

 

Dallas here from the Shopify Social Care Team. I would love to help you, but in order to do that, I will need to ask you a few questions to figure out where were currently are standing.

 

When did these orders come in? The reason I ask that is that it is possible for there to be a delay in your Store Admin. Orders don't always show up within the first minutes of the order coming in. I suggest giving your order page about 45 mins to an hour for everything to show up.

 

Are these orders showing up in your payment gateway?

 

Can you also go to your Store Admin and check out Analytics > Dashboards as well. Under Online Store Conversion it should give you some analytics on online conversion rate

 

Please let me know so that I can try and help you even more.

Dallas | Social Care @ Shopify
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