Hank here from Shopify.
As this is account specific, I will just need to verify your account. I will send you an email to the email address attached to this forum's account and confirm some security questions about your store. Once you reply to that email, I will look into this further for you. -Hank
No worries @DesignerResaleB.
I'm delighted you have realized that before we made any changes and your mind is at ease now with regards to your Payouts!
All the best, Hank