Alright... I have two problems and contacting Shopify directly has yielded no solutions. I own a vape shop in New York State and also operate an online store, shared inventory. I have TWO major problems and if they cannot be solved within the next few days unfortunately we'll be forced to move platforms to clover.
One.... NY just recently imposed an additional 20% tax on all e-liquid products. I've managed to add this tax manually by creating a tax modification forcing the normal 4% NYS sales tax to 24% on the categories containing the effected products. When added to the other 4% municipal\region tax it totals correctly but apparently this will not work for our application. New York is REQUIRING that this 20% tax be listed separately on receipts by itself, and labeled something like VAPOR TAX accordingly. There is no way to currently do this within shopify and they've refused to help stating that the checkout portion of their platform is locked down for security reasons and these kinds of modifications are not supported. This means Shopify is useless for businesses like ours unless they make some serious changes.
My second problem is that other states have recently imposed flat-out bans on flavored e-liquids or vaping entirely. We need a way to restrict shipping particular products (or products within designated categories) to certain states we specify. For instance, if someone from Massachusetts were to visit our site we cannot sell them ANYTHING, they have a full ban. But if someone from Washington were to visit, we can sell them anything EXCEPT flavored e-liquid. Currently we have removed effected states from our shipping rates so they're unable to purchase anything.... but this also means someone in a state that only banned particular flavors is now unable to buy hardware or anything else unaffected by the ban.... and it's costing us a LOT of customers.
I'd really like a solution to these problems in the hopes we don't have to migrate our entire store elsewhere.... but I'm not holding out much hope. This is a last ditch effort to receive some help. If you think you can solve these issues I'd even go as far as hiring a professional to see these changes implemented quickly. Any help is appreciated. Thank you.
With ShipperHQ, you’re not limited to customizing your shipping rates and methods based on only a couple of factors. Here’s a list of factors that you can customize your shipping by:
This is handled by our Carrier Rules functionality, which you can read more about here. The nice thing about shipping rules is you can be as granular as you want, which means you have a major impact on how much you charge and the type of delivery options you provide.
Hey @Chris_ZFO ,
I'm sorry to hear you're experiencing these gaps in Shopify's platform. I have a potential suggestion for #1, and a solution to #2.
Feel free to DM me if you need any further assistance!