Thank you for your feedback. We do have a step-by-step guide in our Shopify Community thread that shows you how to access our live chat, email and phone (callback) support: Support Contact Options?.
Let me know if this helps!
Are you still experiencing a similar error, @Ninibeauty? I'm happy to send you an email as well to take a look. Please reply here if you would prefer this.
I've gone ahead and sent an email to the email address that you have in your Shopify Community profile.
Can you please check your inbox? Please reply to the email and I can forward your email to our team to take a look.
Thank you for your reply @Ninibeauty. I have sent another email to your email address. Can you check your inbox so that I can look into this for you?
I can't wait to hear from you.