Help! Shopify won´t let me verify

New Member
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I have a little problem:

I need to verify my adress for Shopify Payments with a gas or water bill. The thing is: I´m still living with my parents in one house, so I don´t pay any gas or water. The only document I have to verify my adress internationally is my German ID and Drivers License. But there is no adress on my drivers license only on my German ID. Shopify keeps rejecting my ID but I don´t have any other documents to verify my adress.

I would really appreciate any help!


Shopify Staff (Retired)
Shopify Staff (Retired)
1748 194 435

Hey there, @Delschad 


Bo here from Shopify Support! 


Thank you for reaching out regarding this, it is a great question. We are unable to accept an ID card as proof of address. Other options other than electricity or water bills would be as follows:


  • Broadband Bill
  • Bank Statement
  • Government-issued letter (such as tax registration) 
  • Proof of residence
  • Government-issued document
  • Credit Card Bill 

I checked in with our Shopify Payments team and these are the only options for Germany. Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!


All the Best,




Bo | Retired Staff Member