Help please! Some items in your cart don’t ship to your location.

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Tourist
5 0 1

We have some products in our store (just a few) where customers get the message that it can't be shipped to their location after they select local delivery.

I don't have any shipping rates or zones set up. This is because we only work with local delivery and pickup module. The pickup works just fine with every product. 

The problem is with the local delivery app.

I have seen many topics that people had this problem. But the fix is to set up shipping rates. I do not want this, as we do not ship porducts. We only do delivery.

Any thoughts?

 

Store: publicspace.amsterdam

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Tourist
5 0 1

It seems like it has to do with the address verification. Is there a way to disable that? Lots of customers are having this issue now Even though they give the right address.

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Shopify Staff
Shopify Staff
559 59 108

Hi @publicspace,

Hyde here from Shopify.

I can see that you've since spoken to our support via chat and resolved the issue. That's great!

If you do have any other questions, I'm happy to help!

All the best, Hyde.

Hyde | Social Care @ Shopify 
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