Help please! Some items in your cart don’t ship to your location.

publicspace
Tourist
5 0 1

We have some products in our store (just a few) where customers get the message that it can't be shipped to their location after they select local delivery.

I don't have any shipping rates or zones set up. This is because we only work with local delivery and pickup module. The pickup works just fine with every product. 

The problem is with the local delivery app.

I have seen many topics that people had this problem. But the fix is to set up shipping rates. I do not want this, as we do not ship porducts. We only do delivery.

Any thoughts?

 

Store: publicspace.amsterdam

0 Likes
publicspace
Tourist
5 0 1

It seems like it has to do with the address verification. Is there a way to disable that? Lots of customers are having this issue now Even though they give the right address.

0 Likes
Hyde
Shopify Staff
Shopify Staff
869 98 155

Hi @publicspace,

Hyde here from Shopify.

I can see that you've since spoken to our support via chat and resolved the issue. That's great!

If you do have any other questions, I'm happy to help!

All the best, Hyde.

Hyde | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
SamKay
New Member
1 0 0

I have tried changing every setting in the shipping section and CUSTOMERS are still messaging me that they are getting this error, I am using Printify for print on demand, and at this point I don't know what else I can update or change and I'm losing sales because of this, please help!

0 Likes