Help with connecting Paypal please

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I am trying to connect to Paypal with a different account to that on the Shopify site.

 

I have disconnected the existing connection as advised, and then re-set it up with the new Paypal email. It lets me enter the new email and password, and takes me into Paypal.

 

However, once in Paypal, I can't see any way to accept or confirm the request - I don't get any notifications.

 

Am I missing something, or is there any other reason why it won't let me connect?

 

Many thanks 

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Shopify Staff
Shopify Staff
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This is an accepted solution.

Hey, @AmandaPhilp 


Elle here from Shopify. 


When you select 'Activate Express Checkout' and sign into PayPal, you should immediately see this message: 

 

 

Can you try connecting your account within a different browser or perhaps in Incognito mode through Chrome? 

 

Also be sure that the account you're connecting is a business account!

 

Let me know if this helps. If not, I can reach out to you directly so I can look into your account. 


Cheers, 
Elle

Elle | Social Care @ Shopify 
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A different browser worked first time - thanks so much, Elle!

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Shopify Staff
Shopify Staff
841 54 139

You're very welcome, @AmandaPhilp !

 

Our support is here 24/7 if you have any other questions. 

 

Hope you have a great week!

 

Cheers,
Elle

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Hi Elle-

mice been trying to link my business PayPal account with Shopify for 3 days now. I’ve tried safari, chrome, incognito, have called PayPal to make sure there are no limitations on my account even though Shopify seems to think so and NOTHING IS WORKING. Can someone please help me?

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