How can I eliminate "First Class Mail" from a shipping option?

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Tourist
7 0 2

I only want to ship things with tracking numbers, and so I never want First Class Mail to ever show up as an option.  Shopify continues to default that shipping option which is annoying because I have to manually change every shipment, and it's a real pain.

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Shopify Staff
Shopify Staff
289 32 44

Hi, @jeffchiz !

 

Thanks for reaching out to us about this. If First Class rates are showing up, this tells us they're likely still set up in the stores shipping settings and we'll want to remove them. From your Shopify admin, click Settings > Shipping & Delivery. You'll then want to click Manage Rates in the correct shipping profile. From there, find the Shipping Zone (Domestic, International etc.) that has Carrier and app rates listed. Open Carrier and app rates and click the three dots "..." to the right of the listed rates and click Edit rate. From this page, you'll be able to add and remove the different service types as you please. You can toggle off all of the First Class rates here.

 

Let me know if you have any questions!

Oliver | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
7 0 2

I already had done that, and despite first class mail being turned off, it still shows up, and often defaults 

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New Member
2 0 1

This only works if you want to use Carrier rates - I charge a flat fee for shipping, and need to remove First Class Mail because my staff keeps accidentally choosing it (we ship 90% First Class PACKAGE and the two are too close in nomenclature). 

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New Member
1 0 0

I am having the same issue. I have taken first class mail out of all known rate settings yet it remains for customers to select.

This issue is costing me some serious money. Shopify now has ZERO customer phone support. 

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Shopify Staff
Shopify Staff
289 32 44

Hi, @jeffchiz & @SteveKroll !

If you're comfortable sharing the link to your website and some screenshots here, we can dig into this further to get to the bottom of this. If not, we can get you authenticated and take a closer look into this. Let me know what works best for you.

All the best!

Oliver | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
7 0 2

@Oliver I would prefer not to divulge my store.

I have had to pay for another service to print my mail instead of Shopify because I can't exclude First Class Mail as an option.  It would be nice if you could fix that.  But if you also can't fix the fact that I can't print more than 20 orders at a time, I won't be able to print mail through Shopify regardless.

I'm happy to get authenticated to figure out why Shopify is causing this error, however.

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Shopify Staff
Shopify Staff
289 32 44

@jeffchiz 

No problem. I'd be happy to take a look for you. I've sent an email to the address you have listed on your Community account. We'll get you authenticated and can take a closer look into this together.

All the best!

Oliver | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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