We only operate an on-line store. Our store policy is to generally make refunds to a gift card and not against the original payment method if the customer just changes their mind. As far as I know this is not possible under basic Shopify functionality as refunds are only made against the original payment method. I was wondering if anyone had developed a workaround process on how to make the refunds to a gift card. Open to any and all ideas. Thanks!
Thanks for your prompt reply. Seems like a fairly straight forward approach as I was probably over complicating the potential solutions I have been thinking through.
How do I get the inventory back into stock? Should I just do a Transfer in and mark the Vendor as the customer and add Timeline comments to the Transfer explaining it all?