I have a customer who abandoned his cart because his PayPal wasn't working. He sent payment to me directly, outside of Shopify. How do I now pull his order out of Abandoned Cart and into a regular order, so I can mark it paid and fulfill it?
Hi, @Linda_Gentle. Thanks for reaching out!
While the current functionality of abandoned checkouts doesn’t allow for them to be directly turned into an order from your admin, you can create a Draft Order for your customers in the circumstance you described.
Draft Orders allow you to create an order for your customer as well as accept payment for it, all from your admin. You can process payment by entering your customer’s credit card info (if you’re using Shopify Payments), or mark the order as “paid” if payment is received outside of Shopify. Please see the Help Doc on Creating Draft Orders for more information about this, and the steps for creating and processing a Draft Order.
I can see how directly turning an abandoned checkout into an order would be beneficial though, so thank you for sharing this feedback. I am going to pass it along to our developers. They’re continually improving the platform to make it more efficient for both our merchants and their customers, and you can keep an eye on all the platform updates in the Shopify Changelog.
Hope this helps! Please let me know if you have any other questions or concerns.
Hi, @DuduBaba! Thanks for checking in about this.
Turning abandoned checkouts into an order directly from the abandoned checkout page is not a feature that has been implemented at this time. While I don’t know when or if this is something our developers are working on, I’m happy to submit another request on your behalf so that they continue to be aware that more merchants would find it useful.
In the meantime, you can create draft orders as a workaround as explained above. I also recommend keeping an eye on the Shopify Changelog; It’s the best way to keep track of all recent updates to the platform as they happen.
All the best!
Thanks for taking the time to contribute to this thread, @BobbinRobin!
Absolutely, I’m happy to submit a feature request on your behalf as well. If you have additional feedback to share, or if I can help with anything else, just let me know.