• I've updated my General Settings address with my PO Box, but street address is still populating in the return address on my shipping labels.
• I can only turn on or off the 'shipping from' in my Shipping Settings and it is showing my street address, but doesn't not give me the ability to change the address.
• What am I missing here?
Elias here with Shopify Support. Thanks for reaching out.
The address under General settings is for your own invoices and tax documents, so you can keep that as your business or home address. If you’ve set up your rates and zones without using Shipping profiles, then you can change the ‘Shipping from’ address under the Shipping settings and this will be reflected on the shipping labels. However, since you are using Shipping profiles, you can change your address under the Locations settings.
Let me know how that goes! If you have any other questions about shipping, feel free to reply to this thread and I’d be happy to help.
Welcome to the thread! You can change your address or add your P.O. Box address to your Locations Settings, this is located under Settings > Locations. If this will be the main address for fulfillment and shipping labels, then I'd also recommend changing this to your default location. That way, you don't have to keep toggling the address each time you fulfill an order.
I hope this helps! If you have any other questions, don't hesitate to let me know!
Thanks for the follow-up! Since Shopify Shipping Labels are only available in the US or Canada, you can double-check how the address is formatted. For example, some US commercial addresses may have extra numbers in their ZIP codes (eg. XXXXX-XXXX) - you can use USPS ZIP look up for this.
Let me know if that helps!
Thanks for checking the address format! I've tested a couple of PO Box addresses and, though the error popped up initially, the error eventually disappeared in my test store. Nonetheless, I've also seen the rates pull correctly without any issues for PO Boxes. That being said, I'd recommend double-checking the Shopify rates directly with your post office on the next few orders, just to make sure that they're correct. However, it's important note that the rates won't be exactly the same, as there's a discount for Shopify Shipping rates.
If you run into any roadblocks or if you have any other questions, don't hesitate to let me know!
Hi! We are having the same issue with shipping label not having the correct address. We have a PO Box as well. We have tried several things to update address (shipping settings, settings locations, etc) with no results. Any help on this issue would be great!