How do I pay my shopify invoice after a fialed payment?

JavitaStore
New Member
1 0 0

Credit card was compromise over the week-end.

I replaced the credit card in the billings, but I still can't print labels. Do I have to wait 3 days until Shopify tries again to charge my card? I have Use Shopify balance to pay your bills turned on.

 

Right now all I want to know is there a way to pay the invoice right away so I can purchase labels, so send my orders.

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Oliver
Shopify Staff
Shopify Staff
360 37 66

Hi, @JavitaStore !

 

If you get in touch with our support team we can manually charge the card. I've sent an email to the email address listed on your account. We'll get you authenticated there so I can take a closer look into this with you.

 

Warm regards!

Oliver | Social Care @ Shopify 
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