How to add an additional input during payment

chengdu
Tourist
11 0 1

Hi shopify guru,

 

How can I add an additional input during payment like this?  By searching around the only answer I found is to become a shopify plus member. Is that really the "only" option?

Screen Shot 2020-08-20 at 11.15.12 AM.png

Thanks,

-C

 

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JHKCreate
Shopify Partner
2569 433 626

Hi There!

The only thing you can try is to enable this setting in "Settings"->"Checkout", if that doesn't work then yes you would need Shopify Plus to add custom fields and include custom scripts and events.

Shopify_AdditionalField.JPG

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chengdu
Tourist
11 0 1

Hi

There's another problem:

I enabled the field for additional information. It worked when I open the checkout page.

Then I placed a test order with additional information (Resident ID Number).

I opened the order detail page in the orders admin. Additional information was on the right side of page.

However when I refresh the page, additional information was gone.

The checkbox for additional information also got unchecked automatically.

Thanks!

 

Step 1: Enable fields for additional information

Step 1Step 1

 

Step 2: Fill out checkout information

Step 2Step 2

 

 

Step 3: Place order

Step 3Step 3

 

Step 4: Order was placed

Step 4Step 4

Step 5: Open orders admin page

Step 5Step 5

 

Step 6: Open the order detail page (Additional Information was on the right side)

Step 6Step 6

 

 

Step 7: Refresh the order detail page (Additional Information was gone)

Step 7Step 7

 

Step 8: Checkbox got unchecked automatically

 

Step 8Step 8

 

 

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