How to automate FBA shipping notifications?

lorikeet
New Member
2 0 2

I have set up Amazon to fulfill orders. I can see the orders being sent by Amazon, but my customers are not receiving an email with the shipping confirmation/tracking number. This was working fine when I was using Fulfillrite. How can I get the shipping emails to go out?

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JoesIdeas
Shopify Expert
1188 104 288

If you're using an app, they can make that happen for you.

If you're manually requesting the orders, then I think you can select a box to notify the customer (I haven't done it manually in a year but it used to work like that).

Founder of Speed Boostr (Shopify optimization experts, theme customization, custom app development).
Creator of Shopify Analyzer (first performance analysis tool for Shopify sites, free for the Shopify community).
Creator of Order Automator (auto tag orders and customers + auto fulfill orders + email notifications).
Creator of Theme Scientist (A/B testing app) and Tip Jar (add a tip button to your store).
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Cara_ByteStand
Shopify Partner
23 0 0

HI Lorikeet! 

 

This is a setting within Shopify. Check out this video that shows you how to turn on and off automatic Amazon fulfillment and email notifications! 

https://www.youtube.com/watch?v=mDz0kPjFpOo&t=12s

 

Below are some resoures for you that include videos, FAQ's, and more information about our apps!
FAQ's - www.bytestand.com
How to use ByteStand-Import Video - https://youtu.be/yef2R2iPsTg
How to use FBA Shipping Video - https://youtu.be/D9nfPLafJDI
How to use Fresh Credit Video - https://youtu.be/WEac3HKOQ_g

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