How to cancel my plan subscription? Can I get refunded?

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New Member
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Hi,

 

I want to know how can I cancel my subscription plan. I already closed my shop.

 

Can I get refunded? Activated the plan today but I changed my mind. What do I have to do to get refunded?

 

Thanks a lot!

André Nunes

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Shopify Staff
Shopify Staff
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Hi, @afenunessales,

Hank here from Shopify.

As this is account specific, I will just need to verify your account. I will send you an email to the email address attached to this forum's account and confirm some security questions about your store. Once you reply to that email, I will look into this further for you. -Hank

Hank | Social Care @ Shopify 
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Hello,

 

I close my store last month and I just realize  that I was charge on march, 8th my monthly fee. I closed around the week later and I had no refund for the unuse part of the month and still I had instantly no access to my store. So why is it that I couldn't have access even still I had pay for it? Is it possible for me to have a partly refund of the month because I couldn't acces the service I paid for?

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Shopify Staff
Shopify Staff
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Hi, @vie25.

This may have been if there was a pre-existing invoice or any additional app charges that were already generated. But if you would like, I can take a closer look at this for you. Similar to the above, I will need to verify your account.

I will send you an email and confirm some security questions about your store. Then once you reply to that email, I will look into this further for you. -Hank

Hank | Social Care @ Shopify 
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New Member
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I have an question Mr. Hank can I cancel my account subscription , refund and just re-up some other month?

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Shopify Staff
Shopify Staff
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Yes, closing your store can all be done within your store admin by yourself. That guide shows you how to do this but I will also list the steps for you below.

 

* Go to your Settings > Plan and Permissions section
* Scroll to the bottom of the page where you'll see the option Close Store
* From here you'll be prompted to re-enter your password and your store will subsequently be closed.
 
In some cases, we may be able to see if a refund is possible, so once the store is closed, just let me know or contact our live support team, and we will be able to take a closer look at this for you.
 
Then in relation to reopening the store, you can do this by trying to log in to your store, and you will be prompted to pick a plan, and you can resume your store once more.

I will also show you the options of our dormant plans which may be another way of looking at this. They include pausing your store for free for three months where you would not be able to access the store, or the pause and build plan, which would disable the checkout, but allow you to continue to work on your store, and this would be $9USD per month.
 

Hank | Social Care @ Shopify 
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Please help me close my account and get a refund, I was billed on the 27 of July, after I stopped working on the store and have no intentions on using it. Please assist. my email address is chilala.n@icloud.com

 

If I can't get a refund can the payment be used for a different account instead: www.envy.afrca

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New Member
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$38.97 was taken out of  my bank account on sept 25 for my monthly plan. My website has been currently down for these past days so i have decided to cancel my account. i realized my account has been down for to long and that no one was going to fix the problem. i have screen shots of everything if you would like to see them. so may i have my refund because i am veryy upset. 

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Shopify Staff
Shopify Staff
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Hi, @Chilala & @desireelisha thank you for reaching out.

Similarly to the above, I would need you to ensure that your store is fully closed, then once that is confirmed, I may then be able to see if any refunds are possible for you.

These would have to be charges within the past 30 days, but all domain charges are non-refundable, and third-party apps would need approval by their respective developers.

Let me know once your store is closed, and I will proceed with the next step to assist you with this!

Hank | Social Care @ Shopify 
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my store is closed now may you please look into it
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