How to cancel my plan subscription? Can I get refunded?

[desireelisha]

my store has been closed every since that day so how long will it take to receive 

[Hank]

Thank you for confirming.
 
So as mentioned, as this is account specific, I will just need to verify your account. I will send you an email to the email address attached to this forum's account and confirm some security questions about your store.

Once you reply to that email, I will look into this further for you.

[uaestore]

Hi,

I want to know how can I cancel my subscription plan. I already closed my shop.

Can I get refunded? Activated the plan today but I changed my mind. What do I have to do to get refunded?

Thanks a lot!

[Hank]

Thanks for reaching out about this, @uaestore!

So just to confirm, you have closed your store already? Refunds can only be processed once a store is closed and meet a certain level of requirements. We can also only assist with your monthly subscription, as any domain charges are considered a once-off as your domain is active for one year. Additionally, any third-party apps would need to have the approval of the app developers.

Let me know if you have done this, and then I will happily proceed with the next steps.