Thank you for confirming.
So as mentioned, as this is account specific, I will just need to verify your account. I will send you an email to the email address attached to this forum's account and confirm some security questions about your store.
Once you reply to that email, I will look into this further for you.
Thanks for reaching out about this, @uaestore!
So just to confirm, you have closed your store already? Refunds can only be processed once a store is closed and meet a certain level of requirements. We can also only assist with your monthly subscription, as any domain charges are considered a once-off as your domain is active for one year. Additionally, any third-party apps would need to have the approval of the app developers.
Let me know if you have done this, and then I will happily proceed with the next steps.