How to cancel my plan subscription? Can I get refunded?

New Member
3 0 0

my store has been closed every since that day so how long will it take to receive 

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Shopify Staff
Shopify Staff
952 110 156

Thank you for confirming.
 
So as mentioned, as this is account specific, I will just need to verify your account. I will send you an email to the email address attached to this forum's account and confirm some security questions about your store.

Once you reply to that email, I will look into this further for you.

Hank | Social Care @ Shopify 
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New Member
4 0 0

Hi,

 

I want to know how can I cancel my subscription plan. I already closed my shop.

 

Can I get refunded? Activated the plan today but I changed my mind. What do I have to do to get refunded?

 

Thanks a lot!

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Shopify Staff
Shopify Staff
952 110 156

Thanks for reaching out about this, @uaestore!

So just to confirm, you have closed your store already? Refunds can only be processed once a store is closed and meet a certain level of requirements. We can also only assist with your monthly subscription, as any domain charges are considered a once-off as your domain is active for one year. Additionally, any third-party apps would need to have the approval of the app developers.

Let me know if you have done this, and then I will happily proceed with the next steps.

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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