How to create a support ticket or contact shopify support directly?

Solved
Tourist
11 2 2

Hi

Can anyone tell me how to open a support ticket or how to contact shopify directly? I've tried to send an email to support but the auto respond email said they no longer accept emails this way.

I want to disable the "shipment out for delivery" and "shipment delivered" emails. I've seen that other people with this problem have been directed to contact shopify support but I can't figure out how to contact shopify directly. Thanks in advance.

0 Likes
Highlighted
New Member
7 0 0

Having issue too. 
I don't think you can contact Shopify directly.
I am having issues with their payout system and collecting money they are now holding.
Good Luck... Customer Service on here sucks!

0 Likes
Highlighted
Shopify Partner
431 6 30

This is an accepted solution.

@KeishaB 

May be you can try this Shopify support link.

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
0 Likes
Highlighted
Tourist
11 2 2

Thank you

0 Likes