How to create a support ticket or contact shopify support directly?

[KeishaB]

Hi

Can anyone tell me how to open a support ticket or how to contact shopify directly? I've tried to send an email to support but the auto respond email said they no longer accept emails this way.

I want to disable the "shipment out for delivery" and "shipment delivered" emails. I've seen that other people with this problem have been directed to contact shopify support but I can't figure out how to contact shopify directly. Thanks in advance.

[MiguelH]

Having issue too. 
I don't think you can contact Shopify directly.
I am having issues with their payout system and collecting money they are now holding.
Good Luck... Customer Service on here sucks!

[HariKrishna · Accepted solution]

@KeishaB 

May be you can try this Shopify support link.

[KeishaB]

Thank you