I sometimes get emails from customers asking me to reschedule a delivery because their office was closed on Saturday. Initially, I responded by explaining that this is something they need to coordinate with the carrier. Later, I realized that they are contacting me because Shopify sends out an email notification stating: "An attempt was made to deliver your shipment but it was unsuccessful. Please contact us to arrange another delivery attempt."
This message is counterproductive and I want to change it. I looked all over the Notification page in settings, and I can't figure out where it's embedded in. Anyone has an idea?
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I can definitely understand how that'd cause confusion amongst your customers. Thankfully, altering this script is fairly straightforward, so it shouldn't take long to get this fixed up. Here's what you'll want to do:
1. Go to Online Store/Themes/Actions/Edit Language
2. Search the term "attempted"
3. Update "Attempted delivery description HTML" & "Failed contact merchant"
4. Click Save
That should do it! Let me know if you run into any issues along the way!