How to provide tracking numbers without the SHOP App.

Kitfox
New Member
2 0 0

Is there a way to have the customer track packages the normal way, where they are sent a tracking number when the package ships...instead of making the customer download the SHOP app to track?

 

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ElPotrero
Explorer
48 5 8

It should do it automatically regardless of the app. Have you done any testing to see?

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Kitfox
New Member
2 0 0

Yes, done testing that is why I am asking. 3 orders, my experience was no tracking numbers at all. Only telling me to download the SHOP app.

Are you familiar with customcat? We have shopify linked too there.

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ElPotrero
Explorer
48 5 8

I’m not familiar with customcat. I don’t believe the shop app is a requirement. I just added the shop app . I believe it was called Shopify Pat and was in the shipping settings where you could toggle it on or off.  I see customcat is print on demand.  You may have to manually add tracking to send confirmation

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