New Shopify user (BestPartyCrackers.com). I set up Standard and Expedited Shipping options with cost based bands based upon total order value. I'm trying to create a Free Shipping promotion so if that the user enters a promotion code they get free Standard Shipping.
I created the Free Shipping promotion and it works. But if a customer selects Expedited (Rush) shipping option and enters the code, Shopify removes the Expedited shipping charge. How do I set up the promotion and or shipping rates to prevent a customer who selects Expedited (Rush) shipping from getting free shipping when a free shipping promotion is created and used?
Elias here with Shopify Support. Thank you for this inquiry.
You can exclude the expedited shipping rate from the free shipping discount, you can do this by setting up an exclusion for the shipping rate in the discount settings. This also provides control if you are shipping to multiple countries and only want to offer the discount to certain ones. Remember to set the exclusion amount lower than the expedited shipping rate as the same amount will still make the expedited shipping rate eligible for the discount. Here’s an example from my test store:
Let me know how that goes. If you have any other questions, feel free to let me know in this thread.
I am having this issue as well. We are a furniture company that offers Standard and White Glove shipping rates. We want to run a Free Shipping promotion that applies only to Standard shipping. Creating a Free Shipping discount code automatically gives the customer free shipping on both Standard and White Glove shipping. Creating an "exception" does not work in our case, because we don't have flat shipping rates, they vary depending on the size of the item and order.
I have found it very difficult to run promotions using Shopify's discount codes that make sense for our business. I wish there were more "exceptions" we could use to customize discount codes. We are a business that has Retail, Trade, and Wholesale customer tiers who all receive different pricing. Its not possible to prevent Wholesale customers, for example, from using a discount code meant to apply only to Retail customers "i.e. Everyone."
Thank you for reaching out and joining the thread!
I understand that the free shipping exception does not work with your current setup, since you have different customer tiers (regular, wholesale, and trade customers). As previously mentioned, I wasn't able to find any workarounds for applying free shipping in this scenario. However, I'd be happy to put forth a feature request on your behalf.
With that being said, there are a couple of third-party shipping apps that can create shipping rates based on different customer profiles, such as retail and wholesale. Did you get a chance to try out Customer Shipping Rules or Bespoke Shipping?