How to turn off all shipping email notification

New Member
2 0 1

I use aftership/trackingmore, it will send the shipping updates to customer. I want to turn off all email notification about shipping in my shopify store. Please advise.

Shopify Staff
Shopify Staff
741 57 91

Hi, Joanne!

Ted here from Shopify, thanks for reaching out to us.

I can disable the Shipment Out for Delivery and Shipment Delivered notifications for you if you would like. This action can only be completed by our Support directly. 

To change this on your account, could you email from the email address you use to sign into Shopify? When you do, you should receive an automated email back with a ticket number assigned.  If you let me know what that ticket number is (or your email address), I'll have a look into this with you. 

Feel free to reach out to our Support team any time as well. We're here 24/7 via Facebook, Twitter, chats, emails and phone. Just click 'talk to support’ for some more info.

Happy selling!   

Ted | Social Care @ Shopify
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Shopify Partner
2 0 0

Hi, Ted!


Could you disable it for me, please? My email address used is