I Paused my store and was charged $29 immediately after. How Do I get a refund?

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New Member
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I used the pause and step away option to temporarily shut down my store where you don't get charged for 3 months however immediately after pressing the pause button I was charged $29. This isn't what I thought if I was going to get charged I would have just left it running. Youa re now asking for a further $29 to restart my store. How do I get a refund? 

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Shopify Staff
Shopify Staff
1548 94 334

Hi, @AndrewLawson

When fully pausing your store, the account is charged for any outstanding charges that are on the account. It is likely that the $29 is for app charges; however, I would need to verify the store to confirm. I have gone ahead and sent you an email titled "Shopify Forum Support" which will require that you reply with the requested information. Once I have seen your reply I can look into the invoice and provide further information on why the charge occurred. 

Chat soon!

Peter | Social Care @ Shopify
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New Member
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Please it happen to me too.

how can i do it 

 

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Shopify Staff
Shopify Staff
1548 94 334

@BOLDETTI82 

Our Terms of Service does state that we do not provide refunds; however, we make expectations on a case by case basis. Ultimately, it will depend on what type of charge occurred (subscription, app, etc) and when the charge occurred. In order for me to review your request, I will need to verify the store which is why I have sent you an email titled "Shopify Forum Support." If you can reply to that email with the requested information then I can take a look. 

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

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