I Am a customer who made a purchase over 3 months ago. I am very aware of the unprecedented Circumstances and adversities that we all face dealing with COVID-19 and I have been very patient and understanding. As you can tell cough cough 3 months. I am a firm believer in if you pay for services or good you should receive those services or those goods. I’ve been battling with customer support who told me Shopify is a platform and we can not force a store that we empower we can not oversee a refund or how they do business. I have been sending email for 3 and a half months now and I just keep getting the run around and automated messages please can someone help me on what o should do next it’s a hefty payment I process and not a refund or tracking or just a hey we are still working on it not nothing how do I go about getting my money back this has been the absolute worst experience
Nick here from Shopify.
Sorry to hear about your order not arriving to you yet.