I am having a weird issue where my customers are only able to order one product at a time.

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I just launched my store today and so far it is going well. One strange issue is that my customers are only able to order oneitem at a time. if they try to order more than one item they get this error: "There are no shipping methods available for your cart or destination." 
I am using the USPS first class domestic shipping option with USA as the zone.

 

thanks for any help.

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Shopify Staff
Shopify Staff
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Hey, @Drystarr

 

I’m Helen from Shopify Support. Congratulations on your launch and your first sales! Sounds like you are off to a great start.

 

One of the requirements for a shipment to be eligible to be sent via First Class mail with USPS is that it must weigh 13 oz or less. Therefore, I suspect that the weight of the multiple items added to the cart for these purchases exceeded this weight category. 

 

In order to prevent this from occurring again, please add another USPS shipping service  with a higher weight restriction to your domestic rates (for example Priority Mail). 

 

Let me know if this helps!

Helen | Social Care @ Shopify
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That was exactly it! Thank you for your help!
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Shopify Staff
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This is an accepted solution.

You're welcome! Happy to help. Let me know if you have any other questions. 

Helen | Social Care @ Shopify
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 - Was your question answered? Click Accept as Solution 

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