I enabled apple pay but it is not present at checkout or cart

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I have apple pay enabled on my site but there is no reference to it at checkout.  I have a customer who wanted to purchase an item with apple pay on iphone...image below.  Tried to checkout by Clicking "buy with Apple Pay" and went through the process (sent me a video) and when going through the process the transaction it said Processing Payment, and the a red triangle with exclamation point inside came up that said "Try Again".  I went into the site on my desktop with chrome and safari: I now get add to cart or buy it now...whether I select one or the other, when it is time to pay I have all other options there (Paypal, Amazon Pay, Google Pay, Shop Pay) but NO APPLE PAY.

I really need this option available.  Most people I know enjoy using Apple Pay.

Can someone help asap please?  I checked Youtube...discussions here...I find nothing of value to help me.

Thank you.