I just got charged from Shopify from a store I shut down. Help!

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I just got charged from Shopify from a store I shut down. How do I get a refund?


Shopify Staff
Shopify Staff
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Hey there, @Msoweto 


Bo here from Shopify Support! 


When it comes to refund requests it is best to reach out to Shopify Support directly as we do need to authenticate you as the owner of the account in order to take a look at your account and issue a refund. I will be reaching out to you directly via email to authenticate you as the owner of the account. I will need you to respond to my email so that I can process this refund and ensure you do not get billed again. We do not bill accounts once they have been closed, this account must still be open. Please log in to your account and close it as per this guide in order for me to be able to give you a refund. 


In the future, to reach out to our support team please do visit the Help CentreWhen on the Help Centre page, you should see Support > Contact Support in the main menu or there's a Contact Shopify Support button near the end of the page. The Help Centre will try and suggest guides first to resolve your query, however, if none of these suit your needs then please keep clicking the Contact Shopify Support button at the end of the page instead. 

In some cases, Chrome extensions and cache can interfere with the Help Centre's login/authentication process and you might experience a "loop" when trying to contact our support. If this happens, I'd recommend clearing your cache or tlog out of your Help Centre account and access our support as a guest instead as shown in this short video. Our advisors can authenticate the account later if needed or our Facebook and Twitter support would be happy to help instead. You are welcome to contact us here on Twitter or here on Facebook.


Speak Soon,


Bo | Social Care @ Shopify 
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