I just signed up. Building store. Can't buy postage !!

50 0 5

I just signed up yesterday.

Added the Amazon channel.

I'm in the free trial period. Orders are flowing in.

I purchased one shipping label, but upon purchasing the 2nd, I get error:

"Your shop cannot purchase shipping labels. Please contact shipping-ops@shopify.com to resolve this issue."

I've sent an email to that address, but haven't heard back.

Anyone know how to resolve this?

Shopify Staff
Shopify Staff
57 0 8

Hi, there!
My name is Alissa, I am part of the Guru team at Shopify.

This sounds as though a setting could be out of place in Settings> Shipping. Or there may be an error matching up your address to your admin. I would recommend reaching out to our support directly so we can dive into the issue pertaining to your shop specifically, as this isn't a normal function or issue! 

A faster form of email contact for you may be: support@shopify.com

Or by chat/phone here: https://help.shopify.com/questions


Talk soon,
Alissa F | Shopify Guru 

New Member
1 0 0

Did you ever figure out a solution to this problem? I am in my trial and having the same issue and support will not respond.