I need help with payment (Failed)

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New Member
3 0 0

Hello, I am running a shopify store last payment date I didn't have enough in my account and I was wondering if there is any manual way to pay it Im not sure in how it will it work my account has the next bill in June will it charge me for 2 months or what? How do I pay my failed bill?

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Shopify Staff
Shopify Staff
1653 100 361

Hey, @KainWeir!

 

Manually charging the outstanding amount wouldn't be something you're able to do from within the admin; however, a Shopify employee can charge your card with our backend tools. Our systems will attempt to charge the card again within three days, so if you're okay with waiting, then no further action would be needed so long as the primary issue with the card has been cleared up. If there are three failed payment attempts, then the store would go into a frozen state, so should the second charge not go through, then we'll want to take a more in-depth look into what error message the bank sent to us.

 

If you'd rather get this cleared up right away, let me know as I can authenticate your account via email so we can manually charge the pending invoice. 

Peter | Social Care @ Shopify
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To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hi!  I need to pay my outstanding balance now, so that I can print shipping labels.  They're starting to pile up.

 

Thanks,

 

 John.

 

 

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Shopify Staff
Shopify Staff
1653 100 361

@oslocoffee 

Sure thing! I've shipped you an email to get this resolved. 

Peter | Social Care @ Shopify
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To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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I am having the same issue, cannot create labels due to payment failure-bank says payment was never sent...can someone please assist!

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Shopify Staff
Shopify Staff
1653 100 361

@SDO 

I have sent you an email to verify the store. Please respond to the email with the requested information so I can get this reviewed.

Peter | Social Care @ Shopify
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To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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I have the same issue. I need to pay my outstanding ballance.

Thank you.

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Shopify Staff
Shopify Staff
1653 100 361

@VeprEka 

I have shipped you an email!

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
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I need to do so asap as well please

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Shopify Staff
Shopify Staff
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@OakWoodWine 

I've shipped you an email

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

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