I paused my account but i have still 800€+ Pending balance in my account

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I just paused my account but i still have 800€+ pending balance in my account which will be paid at 5 september. But i can´t access my admin. Will shopfiy send my money at the date? Why can´t i see admin panel after i paused my store? Also i can´t contact to shopify too. They are like uncontacable. I can´t find mail or etc.. When i try to contact i can´t write anything. I logged in my store but nothing is changed. Im not sure will shopify send my money.

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I think shopify is scammed my money.

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