Inactive Store

GoldStyle
New Member
1 0 1

Hello today I was finishing my store and put my credit card for monthly payment, then when I went to the store it seems that my store was deactivated, what can it be?

 
 
 
 
 
 

 

Peter
Shopify Staff
Shopify Staff
2290 243 480

Hey, @GoldStyle

I'm sorry to hear you're having trouble connecting to your account after inputting your payment information. We'll want to verify the store and escalate this issue up to our Accounts team for further review if it hasn't been already as only they can help get this reviewed. I've done ahead and sent you an email titled "Shopify Forum Support" to verify the store. If you can reply to the email then I can look into if this has been escalated or if we still need to get this reviewed. 

Chat soon!

Peter | Social Care @ Shopify 
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