Hi all, when setting up my Shopify store, I may have incorrectly put in my the wrong details for my bank account. I am now receiving and error:
To change your bank account, make the following changes:
The problem is, I can't match the old information as I don't know what error I made.
My bank account is also in the same currency which my store operates so I don't think that is the issue.
Any suggestions on how I fix this?
Katy here from Shopify. I hope all is well with you, and welcome to our Community here.
Not to worry, this is something that our team can help you with. As this relates to sensitive account info, it will need to be managed by our specialist team internally here. This is to make sure that we have your correct details and that your payouts are being linked to the correct account.
I have sent you an email so that we can help you with this directly. Do please reply to me when you can.
Hi, @Bougie_Beauty !
Thanks so much for joining in here, and I am sorry to hear that.
The situation does appear to be slightly different, as you had been receiving payouts previously. In emailing you I noticed that you had already touched base with our team directly - thank you for this.
I can see that this is currently being reviewed by our Payments team. Due to the nature of this involving sensitive information, it would be best to await an update from this team via your current ticket.
Thanks so much for your continued patience, and for reaching out.
Hi, @Rodo17 !
Thanks so much for joining in here. I would love to help you out where I can.
Just to note, the card details which you use to pay for your monthly invoice and the bank details which you use to receive your payouts are separate and would not influence each other.
I am, however still happy to help confirm your account set up, and the details entered here. I have sent you an email, if you could get back to me when you can that would be great.
Hi, @Stitching_Room !
Thanks so much for joining in here.
That's no problem at all. I am happy to help you out. I have found your post here. (For future reference, you should be able to locate this by clicking on your Profile > 'My Subscriptions')
I do see that Bo had indeed reached out to you and that you have since replied to us. I'll get this checked on by our internal team for you, and make sure that a member of this team reaches out to you directly.
Thanks so much.
Hi, @lukebritton04 !
Thanks for joining here. I have sent you an email also. Do please reply to me when you can so that we can help you further.