Incorrect Bank Details on Initial Shopify Setup

New Member
1 0 0

Hi all, when setting up my Shopify store, I may have incorrectly put in my the wrong details for my bank account. I am now receiving and error: 

 

To change your bank account, make the following changes:

  • Old account must match the information we have on file. Contact support if you need further help.

The problem is, I can't match the old information as I don't know what error I made.

 

My bank account is also in the same currency which my store operates so I don't think that is the issue. 

 

Any suggestions on how I fix this?

 

Thanks,

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Shopify Staff
Shopify Staff
682 40 91

Hi, @Konnie!

 

Katy here from Shopify. I hope all is well with you, and welcome to our Community here.

 

Not to worry, this is something that our team can help you with. As this relates to sensitive account info, it will need to be managed by our specialist team internally here. This is to make sure that we have your correct details and that your payouts are being linked to the correct account.

 

I have sent you an email so that we can help you with this directly. Do please reply to me when you can.

 

Cheers,
Katy

Katy | Social Care @ Shopify
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New Member
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I am also having the SAME issue except I've had my store for a while now and have been receiving payouts to the account and now its being returned. When I try to re enter the info, its saying its incorrect and idk what to do or why this happened. Nothing has changed. 

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Shopify Staff
Shopify Staff
682 40 91

Hi, @Bougie_Beauty !

 

Thanks so much for joining in here, and I am sorry to hear that.

 

The situation does appear to be slightly different, as you had been receiving payouts previously.  In emailing you I noticed that you had already touched base with our team directly - thank you for this. 

 

I can see that this is currently being reviewed by our Payments team. Due to the nature of this involving sensitive information, it would be best to await an update from this team via your current ticket. 

 

Thanks so much for your continued patience, and for reaching out. 

 

Cheers,

Katy

Katy | Social Care @ Shopify
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New Member
1 0 0
Hi I’m also having trouble with this and I wanted to know if I could get some help. The card number is correct so I might have messed up while signing up. Please get back to me as quickly as possible.
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Shopify Staff
Shopify Staff
682 40 91

Hi, @Rodo17 !

 

Thanks so much for joining in here. I would love to help you out where I can.

 

Just to note, the card details which you use to pay for your monthly invoice and the bank details which you use to receive your payouts are separate and would not influence each other.

 

I am, however still happy to help confirm your account set up, and the details entered here. I have sent you an email, if you could get back to me when you can that would be great.

 

Cheers,
Katy

 

Katy | Social Care @ Shopify
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New Member
2 0 0

Hi Katy I have the exact same issue but can't find my original post. Can you email me too please as I really need to get this sorted out. Thank you Emma

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Shopify Staff
Shopify Staff
682 40 91

Hi, @Stitching_Room !

 

Thanks so much for joining in here.

 

That's no problem at all. I am happy to help you out. I have found your post here. (For future reference, you should be able to locate this by clicking on your Profile > 'My Subscriptions')

 

I do see that Bo had indeed reached out to you and that you have since replied to us. I'll get this checked on by our internal team for you, and make sure that a member of this team reaches out to you directly.

 

Thanks so much.

 

Cheers,
Katy

Katy | Social Care @ Shopify
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New Member
2 0 0

I also entered my bank info wrong and I cant collect my payout, please help me

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Shopify Staff
Shopify Staff
682 40 91

Hi, @lukebritton04 !

 

Thanks for joining here. I have sent you an email also. Do please reply to me when you can so that we can help you further.

 

Cheers,

Katy

Katy | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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