Incorrect Payout Details....

New Member
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Hello,

I don't know if the payout was sent to the correct bank. I see that the last 2 digits are incorrect in my bank. Is there any way to correct this and receive my payout? Also, I don't know which information was entered before, so I can't change to the correct account and routing number. Please help!

-Jack

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Shopify Staff
Shopify Staff
1121 94 125

Hi @jackkhu,

Ted here from Shopify, thanks for posting your query! 

Our support can take a closer look into this with you. As we would be discussing some sensitive account information, I'll need to send you an email to help authenticate the account and take a closer look. Please keep an eye out for my email and if there's anything else I can help you with, please let me know! 

For anyone else that might be reading this, if you experiencing the same error and you need to submit your old banking information first, I've listed a few areas you might be able to find this information. We do not require for you to submit any of the following documents to our support, this is just a suggestion for you to locate your old banking information if needed. Once located, you would then be able to update the bank account as shown here for example. 

  • Void Cheque: A blank cheque issued from your bank which shows the banking details of the account in question.
  • Online Banking: If you log into your online banking account, you should be able to locate the banking details there.
  • Contacting your bank: Your bank's customer support will be able to locate these details. 
  • Paper statement: An old bank statement should have these details listed or you could request a copy of a previous statement with your bank's customer support. 

If you require further assistance, please contact our support

Many thanks, 

Ted | Social Care @ Shopify
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