Hi @kimplicity,
Nick here from Shopify.
Ah yes, things like this happen to the best of us. This is something which the team on Shopify's side will need to look into further. I will reach out to you via email to verify your details (for privacy and securoty reasons) and move this process along. If for any reason you didn't get an email, please let me know in a reply here.
All the best, Nick
Nick | Community Moderator @ Shopify
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