Iphone safari is not working add to cart

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New Member
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I have this problem in my store in IOS safari browser that I want everytime I click add to cart, cart redirect. Note chrome is working and other browser except for safari. Any help? site: https://trendsspecialist.com

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Community Moderator
Community Moderator
3393 252 612

Hi there, 

Nick here from Shopify. 

I just did a test on my mobile device via Safari and it did work ok. I took a screenshot so you can see here. There are a couple of things which you can try here to troubleshoot/ fix this:

  1. Turn your device off and back on again 
  2. Clear your browser and close the app
  3. It could be a theme update, but if it worked for me, I'm not 100% sure this could be the case. 

I'm thinking it could either of the first two in this instance for the reason it did work on my device. Would you be able to try those two troubleshooting tactics and if it is still giving you issues to respond to me here in this thread and I can take a closer look into it for you. 

All the best, Nick

Nick | Community Moderator @ Shopify
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Tourist
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I don't understand how this answer is supposed to help. Customers are just going to leave if the cart doesn't work, and I can't clear their browsers for them. I need to fix this checkout error so it never happens for anyone. 

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New Member
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This is happening to me as well. I was told that is was a cache issue. I have never had a customer have an error in my entire time with Shopify and today I have had three that I know about. 

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New Member
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This is a happening to me too. They need to fix it. It is not a cache issue.

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New Member
1 0 0

Users that are shopping with an iPhone for apparel have same problem; they pick a size other than small in their cart, and the Shopify site changes it to small at purchase.  They get the wrong size and I spend more money sending them the correct size.  This is ridiculous. 

I have a development team and will switch to a competitor if this doesn't get fixed.  

 

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