Is there a way to send replacement order that was not received by the customer at no charge

Monte_Rios
New Member
1 0 0

Would like to know if there is a way to send a replacement order at no charge and purchase the shipping label through shopify? I created a draft duplicate order but there is no way to buy the shipping label without marking the order paid or having the customer pay again. Seems there should be a way to send out replacement orders on and existing order when USPS screws it up. Anyone have any ideas? 

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Brie
Shopify Staff
Shopify Staff
568 48 99

Hey, @Monte_Rios

You're on the right track with creating a draft order! You'll just want to discount the order for 100% and then when you send them the invoice it will be for $0 at the checkout. You can even add a custom shipping rate for $0 if they've already paid for it previously. Alternatively you can refund them their original shipping cost, not select any shipping in the draft order, and then have them select it again at checkout - whichever fits to the situation. Hope that helps! 

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 20-43-5o21o-7fzr5

 

Brie | Social Care @ Shopify 
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tadargroup
New Member
2 0 0

HI, I follow this process but it appears the details dont show on the report "Sales by discount"

Is there any reports we can do as I would like to see the value of the re-shipped items as its a lose of 100% on them

 

Darren

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Sophia
Shopify Staff
Shopify Staff
864 57 98

@tadargroup wrote:

HI, I follow this process but it appears the details dont show on the report "Sales by discount"

Is there any reports we can do as I would like to see the value of the re-shipped items as its a lose of 100% on them

Darren


Hi, Darren!

Sophia here from Shopify.

The Sales by discount report accounts for automatic discounts or discount codes applied at checkout, so you're correct that it won't include discounts applied to draft orders. However, any discounts you apply to draft orders will still be recognized in other sales reports like Sales over time. Here is an example of a draft order I placed on my test store with a 100% discount:

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Let me know if this works for you. Draft orders with discounts will simply be omitted from the Sales by discount report, but any reports that do include the draft order should reflect the discount you applied (all reports that include the draft order should reflect $0.00 in net sales if a 100% discount was applied, as in the example above).

Sophia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
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