Is there any way to change the shipping label setting to the format 4x6?

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Tourist
4 0 6

I am having the exact same issue, and my screen looks the same as running_deyo's.  When I create a label and go to print it, I never get the "blue change format option" next to "8.5 x 11 inch paper."  

 

There is also no way to select thermal labels as the default in the Settings page.  

 

Hopefully someone has a solution, because this is extremely frustrating!

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Tourist
4 0 6

FYI, after my post I went through a chat session through the Shopify Support center.  Apparently the blue "change format" link ONLY shows up during the initial "purchase flow" for the label.  Once you have purchased it, if you go back later to try and print the label, the "change format" link disappears.  

 

I went back, voided the label I needed, and repurchased it.  As soon as the label was purchased, the "change format" link was there and I could select thermal printing!!  

 

Hopefully this helps out!!

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Tourist
3 0 3

The screenshot I shared is from immediately after purchasing the labels and I still don't have the "change format" link. I've tried to void labels and repurchase and still don't see this option. Can anyone from Shopify (@Tira) help me solve this? 

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Shopify Staff
Shopify Staff
655 35 105

Hi, @running_deyo.

 

Tira here, from Shopify. Thanks for reaching out to me. Thank you @PPECoverall and @Need_Help for your input! 

 

I did some digging into this for you and if the solutions from @PPECoverall and @Need_Help aren't working for you, then it may have to do with the permissions you have on the store. Are you the account owner, or do you have a staff account? 

 

The reason I ask, is because staff accounts will not see this link, only account owners can. Staff accounts have limited permissions. Check out our help doc to learn more about staff accounts here: Staff permissions

 

Could you please reply and let me know if this helps? Do you have a screenshot of what it looks like in your Shopify admin when you try to change the format? 

Tira | Social Care @ Shopify
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Shopify Staff
Shopify Staff
655 35 105

Hi, @kaaaron.

 

Tira here, from Shopify. 

 

I see earlier in the thread you asked for assistance with this. 

 


@kaaaron wrote:

I am having this exact issue, PLEASE HELP!


Some solutions have been posted by other users and by myself. Could you please give these a try and let me know if they work to resolve what you're experiencing?

 

I look forward to hearing from you.

Tira | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
3 0 3

Yes. I am using a staff account and that must be why I cannot change the label format. I already shared a screenshot of what it looks like in this thread.

 

Is there a reason for this limitation?

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Tourist
4 0 6
It appears that my solution posted before seems to be because I was the shop owner and not on a staff account. HOWEVER, once I changed the label format for one order, the 4x6 format now shows up as the default option for all of my staff accounts. Not sure it's a long term solution, but if the store owner can process one order for you, it may fix the problem going forward!
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Shopify Staff
Shopify Staff
655 35 105

I missed the screenshot, @running_deyo. I see it now. Thank you for letting me know this and that you're using a staff account. 

 

Thank you @Need_Help for providing your feedback on what you experienced. That's correct, once the account owner changes the label format, it will override the format for everyone who has an account for that particular store. 

I did some further digging into this for you, @running_deyo and for the community. Staff are able to change the shipping label format, if they have the "Settings" permissions enabled. I recommend passing along this help doc: Choosing staff permissions for different staff members, to the account owner of the store so that they can give you permission to edit the label format. This permission is ideal for any staff members who need to update the online store.

You can also find a description of what each permission on a store includes in our help doc, here: Description of staff member permissions

Let me know if that helps! 

Tira | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
1 0 1

l am also having the same issue. There isn't an option to change the label size. The directions given don't work due to the lack of ability to choose. 

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Tourist
4 0 6

Hi @Mishell, make sure you are either the store owner, or that the store owner has given you the appropriate permission(s) to change Settings.  Without one of those two things, you won't get the option to change the label size.  Good Luck!!

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